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Customer Fact Sheet

Frequently Asked Question

“Can I order my timber mouldings in setlengths (e.g., 2.7 m, 3.6 m, or 5.4 m)?”

  • The short answer: No — and here’s why.
  • Natural timbers are grown, not manufactured. Unlike engineered products such as MRMDF and finger-jointed pine (which are produced in controlled lengths), Clear Pine and KDHW are milled from real trees.
  • Trees vary in height, taper, and structure.
  • This means the timber we receive comes in random lengths, not uniform sizes.
    Supplying only fixed lengths would mean cutting and wasting perfectly good
    timber, driving up costs and harming sustainable forestry practices.

What “random lengths” means for yourorder

  • We supply timber by the lineal metre, not by set lengths.
  • Your order will be made up of a mix of lengths based on available stock.
  • We always aim for a practical balance — not all short pieces, not all long.
  • Exact set lengths cannot be guaranteed.

Why this is standard practice

  • Industry standard across Australia and internationally
  • Reduces waste and supports sustainable timber use
  • Keeps pricing fair and consistent
  • Gives installers flexibility to work efficiently on site

How to plan your project

  • Allow for at least an extra 5–10% in your order to
    account for cutting and optimisation on site.
  • Plan moulding runs with flexibility in length.
  • Use offcuts smartly to minimise waste.

Key takeaway

Trees don’t grow in set lengths — and
neither can natural timber.

Ordering by lineal metre is the most practical, sustainable and cost-effective
way to receive quality timber mouldings.

For any questions, our team is here to help
you plan your order and achieve the best results on site.

Applies to:
Clear Pine and all KDHW species

Does not apply to:

MRMDF and Finger-Jointed Pine (supplied in set
lengths)

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